S2 E12: Overachiever or Underappreciated? The Thin Line Between Feedback and Fairness, with Kieran Snyder

Hebba Youssef
Hebba Youssef
November 22, 2023

Did you know that 63% of workers who receive low-quality feedback are likely to quit within the next year? 

Performance feedback isn’t just an HR problem, it’s a business problem. And in this week’s pod, Hebba’s sitting down with Kieran Snyder, CEO and Co-founder of Textio, to dive deep into the world of performance management and fairness in the workplace. 

Is being labeled an overachiever really just coded language for exceeding management’s low expectations? And what role can accountability and quality feedback play in creating a fairer system?  

Kieran sheds light on the vicious cycle between performance feedback and confirmation bias and explains why true accountability at all levels is essential. She unpacks how women and people of color often face different feedback standards than other groups, and reveals why management must face the same performance standards as everyone else in order for a system to truly be equitable.  

And stay tuned to discover how Textio is working to bridge the gap between HR leaders’ intent for fairness and the tools available to them.


00:00:00 – Improving Communication at Work 

00:02:52 – The Truth About Training and Performance Management

00:04:53 – Improving Fairness in Performance Management

00:09:07 – Common Challenges in Traditional Performance Reviews

00:17:10 – The Impact of Confirmation Bias in the Workplace

00:24:45 – Improving Employee Feedback with Software

00:27:00 – Improving Quality Feedback from Managers

00:30:35 – Closing the Gap on Pay Equity

00:32:56 – Addressing Systemic Racism in the Workplace 

00:35:24 – Closing the Gender Feedback Gap

00:39:58 – The Importance of Feedback Culture


For even more exclusive insider content, don’t forget to check out my YouTube page.  


Learn More About Textio: 

Website: https://textio.com/


Follow Kieran:

LinkedIn: https://www.linkedin.com/in/kieran-snyder-60572987/


Follow Hebba: 

YouTube: https://www.youtube.com/@ihateit-here/videos

LinkedIn: https://linkedin.com/in/hebba-youssef

Twitter: https://twitter.com/hebbamyoussef


15Five is the performance management platform that drives business results and gives HR teams a complete solution to deliver high employee performance, engagement, and retention while improving manager effectiveness. 


Find out more about 15Five here.


Hebba Youssef
Hebba Youssef